Finally, departments or agencies should highlight and communicate success stories to recognize civil servants who have played key roles in achieving positive outcomes. A 2012 Digital Efficiency report suggested annual savings of up to £1.8bn could be realised by digitising transactional services. This approach to and mindset of transformation will enable organizations to build new capabilities and continuously adapt to evolving contexts and priorities. This paper sets out twelve principles for an adaptive approach to meet the needs of our circumstances. This makes  transformation—that is, achieving a fundamental change in strategy, operating model, organization, people, and processes—as much an imperative for the public sector as for the private sector. Citizens can use their electronic ID to do everything, including managing their healthcare information, attending online classes, paying taxes, and even … Boston Consulting Group is an Equal Opportunity Employer. BCG’s “three peaks” framework for transformation in the public sector guides organizations through every phase of the end-to-end transformation process. The transformation of the public service became increasingly linked to the broader project of nation-building. We’ve never really found a way to get together as the public sector and learn from each other and that’s exactly what we’ve had from this. Transforming the public sector. Firstly, the current transformation portfolio. A further batch of government tech transformation initiatives funded up until mid-2024. Even though global public opinion surveys reveal low levels of trust in business, discontent with the political status quo is creating genuine upheaval: Witness the backlash against liberal economic and immigration policies evident in the Brexit vote in the UK as well as in the recent elections in the US, France, Germany, Italy, and Austria. One example of value-based public-policy is value-based health care, which taps existing data on health-treatment outcomes to identify and disseminate evidence-based best practices proven to work. Things like how does it look from a provider’s point of view, how can we invest in our communities financially and with resources and what we need to do next, given context and the financial difficulties we all face. Virtually all countries are experiencing a demand for greater efficiency in the use of reduced public funds. I found it a really useful experience. Le Gouvernement lance un grand programme de transformation de l’administration nommé Action Publique 2022. 6:00 PM - 9:00 PM Board of Education Meeting - Administrative Service Center - 131 S. Flood February 8, 2021 6:00 PM - 9:00 PM Board of Education Meeting - Administrative Services Center 131 S. Flood Employees need to be convinced at the outset both that the case for change is compelling and that the change effort enjoys support from the top levels of the organization. For improvements in service delivery, digital service and product design methods work well. Themes / Public Service Innovation and Transformation. We design and deliver exceptional development programmes to build capacity to transform public services. Methods and tools for digital transformation can vary widely depending on the depth of the organisational interest. Most prominent among them: defining the “why” of their transformation efforts, and delivering concrete and effective results from these efforts in the form of improved services for all their citizens. Defining the why of public sector transformation efforts can be tricky owing to two fundamental features of public sector organizations: they serve many masters who have many different goals. This was an inspiring course and one I would highly recommend.”. TTS offices and programs include: TTS Clients and Markets. In public education, for example, stakeholders include students and families, teachers and teachers unions, school administrators, private suppliers, public and private funders, political parties, and local authorities. Full paper: https://bit.ly/theadaptivecouncil Between […], Over 100 days in the heart of the first COVID crisis, the learning community to build back better in the days after worked together to try to make sense of things. Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes. Join Basis for their top rated PSTA accredited Master Classes. Five tips to stop things turning out badly. Date de mise à jour . Third, the public sector must engage in their transformation all their citizens—across geographic locations, cultural and sometimes language differences, and diverse desires and needs. Such failures only fuel the skepticism about government that transformation is intended to overcome and make future successes more difficult to achieve. Provide public services to both depopulated rural areas and burgeoning megacities? The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. The transformation goal must be substantial or it won’t achieve a step change. And this is pushing some public services and entities to the very brink of operational failure. Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Transformations in the public sector require a big idea and a compelling story to motivate and mobilise people and resources. Such a PMO should be led by people with adequate levels of seniority, empowered by access to top management, and armed with the ability to make and push decisions and change existing rules and regulations. The Public Sector Transformation and Modernisation (PSTM) Programme is creating a more capable and effective public sector by: Removing bureaucratic processes that add no value; Centering operations on citizens’ needs; and; Being more economical in its operations. Share 0. The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. Des moyens importants pour la transformation publique, avec un fonds dédié de 700 millions d'euros sur les cinq années à venir, dont 200 millions d'euros dès 2018. Achieving Public Sector Digital Transformation. So I think it’s made it much more accessible and in turn has made it much easier for me to go and sell those ideas and messages within my own organisation. Because public sector entities find it challenging to define the why—that is, to create a vision for a transformation effort and what it should achieve—and bring about concrete results, they too often focus their attention on designing new policies and planning for their implementation. Environmental dangers, demographic and cultural shifts, rising expectations of efficiency in government, and, of course, rapid and ceaseless technological innovation … Il vise à interroger en profondeur les missions exercées par la puissance publique. Related Expertise: Even among more moderate voters, skepticism about the effectiveness of public policy and government’s ability to deliver on its promises runs high. How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services. In this free seminar, Justin will give an overview of early findings […]. The PMO most foster trust throughout the organization and work closely with it to allocate resources in order solve problems—including unexpected ones. The Transformation Implementation Unit (TIU) was established in January 2017 with the clear mandate to ensure implementation of activities to transform the public sector. Such a pilot phase focuses on selected beneficiaries, territories, or sets of services to help identify roadblocks from, for example, operational inconsistencies or unexpected side-effects. Government officials and top civil servants need to invest sufficient time and energy in all three phases.These three peaks overlap and are intertwined over time; they are not linear. In short, work on the three peaks runs in tandem and overlaps throughout a transformation process.Peak 1: Vision—Defining and Communicating the “Why”. Ensuring Legitimacy and Building the Case for Change. Sue has been the Police and Crime Commissioner for Avon and Somerset since 2012 and in […], Academy for Social Justice seminar featuring Justin Russell │ Chief Inspector │ Her Majesty’s Inspectorate of Probation Justin joined HM Inspectorate of Probation in June 2019 from his previous role as Director General, Justice Analysis and Offence Policy at the Ministry of Justice. © Boston Consulting Group 2020. Secretary of Digital Transformation and Administration David Ostrowe. The speed of change around the world is ever increasing. by super August 13, 2020 August 7, 2020 0 262. That is, while for-profit companies may have multiple stakeholders, public sector actors have especially large and heterogeneous assortments of constituents. Employee Frustration. Furthermore, government policies that are likely to have a significant impact on the public service are still being shaped and negotiated. Our Victim and Witness 100 day plan was primarily developed during the programme. And how do we take that back into our organisation. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. In the public sector, a transformation effort must have legitimacy with the public as well. Norman's estimated population of 124,880 in 2019 makes it the third-largest city in Oklahoma. Year One: Transformation Savings in Shared Services Model By identifying ways for Departments to co-locate, the state has realized more than $920,000 savings in rent and 80,282 square feet of reductions in space since July 1, 2019. A major element contributing to the success of transformation programs lies in this third phase: the implementation phase—where the policy takes shape in the field in a structured and sustainable way and change is achieved. We design and deliver exceptional development programmes to build capacity to transform public services. David Ostrowe currently serves as Secretary of Digital Transformation and Administration. Such a project management office (PMO), ensures avoids crises and bottlenecks and enables adjustments to initial plans as needed. More specificity is need for shorter projects because creating opportunities for short-term victories not only brings credibility, as noted above, but also creates momentum and is useful for designing the dedicated structures that will deliver the most lasting and dramatic changes. To evaluate the strategic and operational success of the policy requires implementing IT tools and systems for collecting data and tracking and analyzing outcomes. Further challenges arise from the complexity and enormity of the transformations that pubic sectors must undertake. During this phase, training the people in the field—service providers as well service recipients—is necessary to help them navigate the change. Finally—and critically, given the special challenges the public sector faces—the policies must be designed to be implementable. We have had excellent input from service providers, other commissioners and the debate has been fantastic. Short-term results are especially important for convincing both citizens and public employees that it is indeed possible to transform the way government provides public services. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. In this action-planning step, organizations also define the required resources, which include: Plans must provide a level of detail proportionate to the time span they cover. Mastering Transformation in the Public Sector, Apply the Science of Organizational Change, Preemptive Transformation: Fix It Before It Breaks, Financial resources—budget, nature of financers, financing models and timetables, Human resources—staff and teams, required seniority, governance, formal and informal collaborations. In the execution of its mandate, the unit manages the implementation of the multi-focal public sector transformation … One of the things I’ve found most interesting about this programme, is that there is a lot of jargon, a lot of technical terminology, that makes it feel as if commissioning is something which can only be done by a procurement specialist.